Frequently Asked Questions

 

How to order from Hutch.pk?

It is really very easy to order from Hutch.pk. You follow a list of three steps and you’re good to go!

1. Look for the products you want to find. “Add to Cart” your product and then move to checkout.
2. Once you receive an order number, you will also get a call from the support team for confirmation of your order.
3. If you choose cash on delivery, you will pay the cash when you receive your goods.

 

Is there any physical outlet from where I can purchase brands?

Presently, we are just an online store. It actually assists us in changing and constantly building new merchandise. To receive new update about our stock, you may sign up to Hutck.pk. You can also learn about the new sales and promotional deals offered by the website.

 

Are exchanges allowed in case the items I get is wrong or defective?

In case your items are defective, you can get an exchange for. Please go through https://www.hutch.pk/exchange-policy/ to get the entire details.

 

What is the general quality of products at Hutch.pk?

We have established our brand on the promise of best quality. As you can see in the photos, the products offered will be of good quality. However, there might be some difference in real goods and products shipped to you and the one showed on the screen due to the change in resolution/color. All in all, we make sure to deliver exactly what has been shown to you in the image.

 

Is there a minimum order requirement?

No, we currently do not have a minimum order requirement. It depends on you to order as much or as less as you want.

 

Is it safe to shop at Hutch.pk?

We value our customer’s privacy above everything else. This is the reason shopping on Hutch.pk is actually 100% safe. Your details are withus and won’t be shared with any third party under any condition. You can read the privacy policy for any additional information you need.

 

What if my items have not arrived?

As a general rule, you will receive your orders within a 2 to 3 business day’s duration. However, if the order is delayed you can definitely contact our customer service personnel to inquire about the delivery of your goods. You can also track your shipment through an ID sent to you in the confirmation email of your order.

 

Is it possible to alter my order?

You can also alter your order before it has been shipped. It is not at all possible to make any changes in the order once it has left the warehouse. If you want any changes, make sure to call us at +92 308 100 6666 and inform the customer service representatives.

 

Is it possible to get a order delivered outside Pakistan?

We presently provide delivery services to out of Pakistan as well. But, there are some additional delivery charges depending on the location. You can inquire about the delivery charges for your specific location by sending us an email at info@hutch.pk .

 

What is Cash on Delivery?

The Cash on Delivery option helps you in paying the amount in cash once you receive the shipment. In case you do not want to use any other method of payment, this one is ideal for payment.

 

How does Hutch.pk package their items?

Every item is thoroughly packaged in order to avoid any harm or damage to the goods.