FREQUENTLY ASKED QUESTIONS
It is really very easy to order from Hutch.pk. You follow a list of three steps and you’re good to go!
1. Look for the products you want to find. “Add to Cart” your product and then move to checkout.
2. Once you receive an order number, you will also get a call from the support team for confirmation of your order.
3. If you choose cash on delivery, you will pay the cash when you receive your goods.
Presently, we are just an online store. It actually assists us in changing and constantly building new merchandise. To receive new update about our stock, you may sign up to Hutck.pk. You can also learn about the new sales and promotional deals offered by the website.
No, we currently do not have a minimum order requirement. It depends on you to order as much or as less as you want.
The Cash on Delivery option helps you in paying the amount in cash once you receive the shipment. In case you do not want to use any other method of payment, this one is ideal for payment.
We have established our brand on the promise of best quality. As you can see in the photos, the products offered will be of good quality. However, there might be some difference in real goods and products shipped to you and the one showed on the screen due to the change in resolution/color. All in all, we make sure to deliver exactly what has been shown to you in the image.
We offer an exchange within 2 days of complaint after the date of receiving only if the product is not as a picture or as described or defective. There is no return & no refund. Please go through https://www.hutch.pk/exchange-policy/ to get the entire details.
Note: change of mind is not applicable to the policy.
You can also alter your order before it has been shipped. It is not at all possible to make any changes in the order once it has left the warehouse. If you want any changes, make sure to call us at +92 308 100 6666 and inform the customer service representatives.
As a general rule, you will receive your orders within a 2 to 3 business day’s duration. However, if the order is delayed you can definitely contact our customer service personnel to inquire about the delivery of your goods. You can also track your shipment through an ID sent to you in the confirmation email of your order.
We presently provide delivery services to out of Pakistan as well. But, there are some additional delivery charges depending on the location. You can inquire about the delivery charges for your specific location by sending us an email at [email protected] .
Every item is thoroughly packaged in order to avoid any harm or damage to the goods.
For those buyers who refuse parcels on their doorstep (without any valid reason) or give fake addresses or do not pay our delivery charges on cancellation after 24 hours, we fully reserve the right to either sue or publically name and shame fake buyers. We will add them in our fraud list.
We have a very strong policy against fake buyers.