Exchange Policy

 

Exchange is easy as Shopping with Hutch

We at Hutch.pk want to be sure that our customers are always happy and satisfied. No matter what, we choose to bring comfort in your lives. The brand is constantly looking for novel ways to introduce something unique to cater to the increasing needs of our valued customers. We strive to provide each and every order with perfection, every detail meeting the client’s preferences and delivered on time. However, despite of this, there are still times the customers are not happy.

We have a perfect replace and exchange policy to address this issue. If you have chosen to go for a replacement, we can help you! However, there are certain conditions you can be considered to get a replacement. Some of them include:

  • You did not get a product matching your order, due to our mistake.
  • You mistakenly ordered a product which had a defect and it has been delivered.

Here are some more facilities for replacement/exchange of products offered by Hutch.pk

 

Return Within 7 Days

If you have identified the defect or wrong product, it is recommended to hurry up! There is a total duration of seven days after delivery to inform us about the exchange/replacement.

 

Send Back Your Order

You can return the order and let us know via email to info@hutch.pk or call at +92 308 100 6666, describing your order ID. Make sure you send the courier within 07 days of delivery.

 

Return Charges

The courier to return the product is going to be paid by the customer.

 

What you should take care of before return

Before you return the items, make sure they are undamaged and not used at all.

Send the product with original product packaging, warranty cards, documentation, manufacturer’s containers, manuals and everything you received with the order. Make sure nothing is marked or defaced in the list of items provided.